Team Members

Doug Ricks

Owner

Founder of Furniture Classics

Stacie Hodge

Vice President of Customer Relations

Stacie is responsible for addressing new and existing customer sales and service inquiries, and provides support to Sales Representatives. She manages order entry, website registrations, and account setup and maintenance.

Jeanette Freeman

Controller & Office Manager

Jeanette handles accounting tasks such as Accounts Payable, payroll, and budgeting, while also managing staffing and establishing office policies and procedures.

Linda Theurer

Customer Service & Claims

Linda processes all claims once they have been submitted with the damage report form and corresponding photos. She assists Robin with showroom customers and handles customer service inquiries via phone and email.

Molly Tilman

Head of Retail Operations

Molly merchandises our Norfolk showroom, and advises retail and design customers during sale periods and by appointment.

Michael Ricks

President

Michael oversees the company’s strategic direction and daily operations, leading executive decision-making and ensuring continued growth, operational excellence, and product quality.

Danielle Verez

E-Commerce Director

Danielle builds and maintains a close relationship with our E-Commerce companies. She provides data and imagery. She also handles the order from start to finish, order entry to shipping and logistics.

Abigail Norris

Shipping & Customer Service Support

Abigail handles general customer service via phone and email. She is responsible for Customer Pick Ups, as well as Drop Shipment requests. She also provides support to the Shipping, Accounts Receivable, and E-Commerce Managers. Abigail also handles all catalog requests.

Terrell Matthews

Shipping & Operations Manager

Terrell is responsible for processing all domestic shipments, which includes scheduling deliveries and pick ups of the appropriate trucking company.

Julia White

Marketing Manager

Julia assists Molly with the retail showroom and handles social media.

Stephanie Mallette

Merchandising

Stephanie is responsible for developing and designing products. She makes overseas visits to build and maintain decades long relationships with our factory partners. Stephanie plays a key role in designing and set up of all three showrooms: High Point, Atlanta and Las Vegas.

Rita Starling

Accounts Recievable

Rita oversees incoming payments via credit card, terms, or otherwise. She is responsible for issuing credits and making adjustments to invoices, handling customers requesting terms, and factoring all necessary invoices.

Robin Holliday

Customer Service & Retail

Robin assists in merchandising the Norfolk showroom. She also handles customer service, assembly questions, and parts requests.

Eddie Tilley

Operations & Inventory Manager

Eddie oversees warehouse operations and maintains inventory data and locations.