MEET THE TEAM
Doug Ricks - Owner
Michael Ricks - President
Holly Allred - Vice President of Product and Merchandising
Abigail assists with customer service calls and handles claims. Abigail processes all claims once they have been submitted with the damage report form and corresponding photos.
E-Commerce Specialist & Marketing
Danielle builds and maintains a close relationship with our E-Commerce companies. She provides data and imagery. She also handles the order from start to finish, order entry to shipping and logistics. Danielle is also responsible for maintaining and updating price lists and opportunity buy lists and handles all marketing aspects.
Jennifer manages all daily office procedures. She handles all human resource information and employee records.
& Special Account Manager
Linda is responsible for specific key account customers. She also assists Robin with showroom customers and handles customer service inquiries.
Rita oversees incoming payments via credit card, terms, or otherwise. She is responsible for issuing credits and making adjustments to invoices, handling customers requesting terms, and factoring all necessary invoices.
Robin helps walk-in customers of our Norfolk Showroom, as well as handles assembly questions and parts requests. She is also responsible for customer service inquiries.
Sarah works with our overseas factories to address new product development, quality issues, ship times and making sure that they are abiding by the US compliance laws. She also works closely with the VP of Merchandising and Product Development assisting in showroom set up and maintaining showroom inventory.
Director of Customer Service & Sales
Stacie is responsible for order entry, website registrations, and account setup and maintenance. She handles escalated customer service issues and general inquiries, as well as all interactions with our Sales Representatives. Stacie also oversees all aspects of our Direct Container business. She inputs all customer container orders, ensures orders are produced correctly and on time, and sets up shipment deliveries.
Terrell is responsible for processing all domestic shipments, which includes scheduling deliveries and pick ups of the appropriate trucking company.