MEET THE TEAM
Doug Ricks - Owner
Michael Ricks - President
Holly Allred - Vice President of Product and Merchandising
Holly is responsible for developing and designing products. She makes annual overseas visits to build and maintain decades long relationships with our factory partners. Holly plays a key role in designing and set up of both our High Point and Las Vegas Showrooms.
Shipping & Customer Service Support
Abigail handles general customer service via phone and email. She is responsible for Customer Pick Ups, as well as Drop Shipment requests. She also provides support to the Shipping, Accounts Receivable, and E-Commerce Managers.
Danielle builds and maintains a close relationship with our E-Commerce companies. She provides data and imagery. She also handles the order from start to finish, order entry to shipping and logistics.
& Special Account Manager
Linda is responsible for specific key account customers. She assists Robin with showroom customers and handles customer service inquiries. Linda also processes all claims once they have been submitted with the damage report form and corresponding photos.
Rita oversees incoming payments via credit card, terms, or otherwise. She is responsible for issuing credits and making adjustments to invoices, handling customers requesting terms, and factoring all necessary invoices.
Controller & Office Manager
Jeanette handles accounting tasks such as Accounts Payable, payroll, and budgeting, while also managing staffing and establishing office policies and procedures.
Robin helps walk-in customers of our Norfolk Showroom, as well as handles assembly questions and parts requests. She is also responsible for customer service inquiries.
Vice President of Customer Relations
Stacie is responsible for addressing new and existing customer sales and service inquiries, and provides support to Sales Representatives. She manages order entry, website registrations, and account setup and maintenance.
Terrell is responsible for processing all domestic shipments, which includes scheduling deliveries and pick ups of the appropriate trucking company.
Liv (Olivia) handles social media and email marketing. She creates all print materials and catalogs. Liv is responsible for maintaining and updating all price/closeout lists.