MEET THE TEAM
Doug Ricks - Owner
Michael Ricks - President
Holly Allred - Vice President of Product and Merchandising
Customer Service Support
Abigail handles general customer service via phone and email. She also provides support to the Shipping, Accounts Receivable, and E-Commerce Managers.
E-Commerce Director & Marketing
Danielle builds and maintains a close relationship with our E-Commerce companies. She provides data and imagery. She also handles the order from start to finish, order entry to shipping and logistics. Danielle is also responsible for maintaining and updating price lists and opportunity buy lists and handles all marketing aspects.
& Special Account Manager
Linda is responsible for specific key account customers. She assists Robin with showroom customers and handles customer service inquiries. Linda also processes all claims once they have been submitted with the damage report form and corresponding photos.
Rita oversees incoming payments via credit card, terms, or otherwise. She is responsible for issuing credits and making adjustments to invoices, handling customers requesting terms, and factoring all necessary invoices.
Controller & Office Manager
Jeanette handles accounting tasks such as Accounts Payable, payroll, and budgeting, while also managing staffing and establishing office policies and procedures.
Robin helps walk-in customers of our Norfolk Showroom, as well as handles assembly questions and parts requests. She is also responsible for customer service inquiries.
Director of Customer Service & Sales
Stacie is responsible for addressing new and existing customer sales and service inquiries, and provides support to Sales Representatives. She manages order entry, website registrations, and account setup and maintenance.
Terrell is responsible for processing all domestic shipments, which includes scheduling deliveries and pick ups of the appropriate trucking company.
Eve oversees all aspects of our Direct Container business. She inputs all customer container orders, ensures orders are produced correctly and on time, and sets up shipment deliveries.