Frequently Asked Questions

Ordering

How can I place an order?


We offer several ways to place an order. 1. Register on the website by clicking Dealer Login and place orders via our customer portal. 2. Head to Find Your Sales Rep and place the order with him/her. 3. Feel free to send in your order directly through e-mail to orders@furnitureclassics.com or through fax at 757-623-2084




Do you have a minimum order?


No, we do not. If you are interested in purchasing one or two items, there is no minimum. We do offer a discount off of our "Designer" pricing structure for any dealer that places an initial order of $4,000 or more and maintains a "Wholesale" status throughout the year.




Who can I contact to place a direct container order?


Your Sales Representative can discuss the option of buying direct from one of our overseas factories. We aggressively discount container direct orders allowing the dealer to realize net “landed” savings of greater than 25% beyond our best domestic wholesale pricing. We have a dedicated Account Specialist who services container direct orders in our office, facilitating a turnkey transaction for the dealer.
The advantages of purchasing container direct are many: significant savings, arrival of your order in one complete shipment, low minimums, ability to customize finishes and the ability to purchase discontinued SKUs that are no longer part of our domestic warehouse program.




I'm not a retailer or designer. Where can I buy your products?


Head over to our Find Your Sales Rep directory. Once there, locate and contact the Sales Rep in your area. They will be able to direct you to the closest retailer near you.




How do I cancel an order?


All cancellations must be submitted in writing via fax or e-mail direct to our office. There will not be any cancellations taken via phone.





Delivery & Returns

When will I receive my order?


If the item is in stock, we ship within 48 hours of receiving the order. We then ask that you allow 10 to 14 business days for the carrier to get to you. If an item is not in stock, please refer to the estimated ship dates on the product page. These dates can also be found on our sales order acknowledgments once the order has been placed.




What is my freight rate?


Freight charges are a flat percentage applied to cost of goods shipped by our designated furniture carrier. Each state has a designated rate. Fuel surcharges, as recommended by the US Department of Transportation, and as adopted by the trucking industry, may be applicable. Some common carrier shipments may be shipped “freight collect” at our discretion. Common carrier shipments that do not make “minimum freight” will be charged the carrier’s minimum rate fee. We will make every effort to combine existing backorders in an effort to avoid minimum freight charges.




Will you drop ship?


We will drop ship for an additional fee on top of your already calculated freight rate. This information can also be found in the Library.




What type of packaging will my items be shipped in?


We take pride in items arriving in one piece and one time; therefore, all of our items are packaged in cartons at an Ista 2 Standard.




Do you offer a warranty on your products?


All merchandise is accepted under the terms and conditions contained in this document. All items are sold AS IS without any warranties either express or implied. Damages will be handled according to the terms and conditions set forth above and at Furniture Classics’ sole discretion.




Do you accept returns?


We strive to accommodate customer needs. In the event a valid order is refused or returned by a customer, we reserve the right to charge a 25% re-stocking fee plus applicable freight charges. Custom cushions and upholstery are non-cancellable.




Will the carrier call before a delivery?


If noted on your order when submitted, the carrier will call before delivery.




What if I received damage goods?


At the time of delivery, all items must be inspected for damages. Concealed damages must be reported, via email with pictures, within 72 hours of delivery. You have the following options: Provide us with a written estimate of the cost to repair. If approved, we will issue a credit good for one year from the date of issue to your account in the amount specified in the estimate. If you wish, we can pick-up and exchange the item at no charge to you. These returns are subject to mutual inspection and if found not to be factory defective, nor damaged, then restocking or replacement charges could be applicable. A return authorization (RA) will be issued by our customer service department. A copy of the RA must be affixed to the return shipping carton. Items that are damaged must be returned with all parts and/or broken items in its original packing, prepared for shipping. We reserve the right to refuse items that are not returned complete. Any credit due is posted to your account and credit memos will be supplied upon request. All credits expire one (1) year from date of issue. We do not issue refunds.
Orders delivered to receivers must be inspected prior to leaving their facility. We cannot be responsible for any damages or defects that occur after our delivery. Any charges incurred for pick up or redelivery are solely the customer’s responsibility.





Product

What items are in stock?


Head over to our Catalog and filter for 'Available' Products.




Will you hold items on an order?


We do not recommend placing an order on hold. If the item is in stock when the orders is placed, it may no longer be available when the order is taken off of hold.




When will you have new products?


We offer new product introductions four times a year. In our Winter and Summer Atlanta Markets and our Spring and Fall High Point Markets.




Where are your products manufactured?


All of our products are built by hand in either Indonesia or China.




Why does the color look different on my piece compared to the catalog or website?


All of our items are handcrafted in the factories so there can be small variations in finish and size. If you are not working on a color-corrected monitor, this could play a part as well.




Are your items CARB/TSCA VI compliant?


Yes, they are.




Are finish samples available?


Finish samples are available for most products, but not all. If you are in need of a specific sample, please e-mail sales@furnitureclassics.com.





Customer Service

How do I request an updated catalog and/or price list?


Our catalog can be view in the Library and you can submit a catalog request to your Sales Representative. Our most current price list can be found in the Library.




What are your customer service hours?


Our offices are available to assist you Monday through Friday, 8:30 am to 5pm EST. We encourage you to reach out via e-mail or through our Contact Us form.




Where are your Terms and Conditions?


Furniture Classics Terms and Conditions can be found by clicking here.





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